All Black Owl hosting packages include 'Timeline Backups'. This system will backup your website files and database once a day. Please note that while we offer this, backups and schedules are not guaranteed. You may opt to take your own...
Every Black Owl hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure HTTPS protocol to keep your site users secure. To activate the SSL, you’ll need to make sure you’ve pointed the domain name to...
To gain access to these systems you must be registered for ‘My Black Owl’. For more information, please see here. Login to ‘My Black Owl‘. Navigate to the ‘Email’ section of the control panel. Click on ‘Email Accounts’ icon. Once you...
We'd be sorry to see you go! If there's anything we can do to help, or change your mind, please do create a ticket (or email support@blackowl.co.uk) and we'll be in contact with you right away.
My Black Owl is a management platform available to website and email hosting customers at Black Owl. This portal enables customers to manage all aspects of their hosting account from DNS changes, to resetting email account passwords.
To make changes to your website hosting, domain and (if utilised) email account(s), you will need to use ‘My Black Owl’.
What is a CDN? A CDN (Content Delivery Network) enables your website load quickly, wherever your users are across the globe. It includes a suite of speed-boosting tools and features that will accelerate your website. Every Black Owl Hosti...
The Error Establishing Database Connection error means that your wp-config.php file doesn’t contain valid database credentials. Edit your wp-config.php file and you'll see the database settings section: // ** MySQL settings - You c...
Getting a 'mailbox does not exist' message can be frustrating, we know. In most cases, you just need to give it about half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client are all availabl...