Here's how to set up your hosted email on an Android phone or tablet: Please note that there are a number of different versions of Android, so these instructions may vary slightly depending on your specific device and operating system....
Please note that if you have recently activated a Black Owl SSL certificate for your domain, it can take up to 30 minutes to be installed across our load balancers. After an SSL has been installed, the website still loads with an insec...
My Black Owl is a management platform available to website and email hosting customers at Black Owl. This portal enables customers to manage all aspects of their hosting account from DNS changes, to resetting email account passwords.
Getting a 'mailbox does not exist' message can be frustrating, we know. In most cases, you just need to give it about half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client are all availabl...
All Black Owl hosting packages include 'Timeline Backups'. This system will backup your website files and database once a day. Please note that while we offer this, backups and schedules are not guaranteed. You may opt to take your own...
To find your public IPv4 and IPv6 address, you can visit IP Echo. You may need to provide us with the address(es) if you are having a connection or firewall issue, so that we can check the security and access logs.
We'd be sorry to see you go! If there's anything we can do to help, or change your mind, please do create a ticket (or email support@blackowl.co.uk) and we'll be in contact with you right away.
Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of an SSL (Secure Socket Layer). Even if your website doesn’t handle sensitive data, it’s a good idea to make sure your websi...
Every Black Owl hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure HTTPS protocol to keep your site users secure. To activate the SSL, you’ll need to make sure you’ve pointed the domain name to...
