Please note that if you have recently activated a Black Owl SSL certificate for your domain, it can take up to 30 minutes to be installed across our load balancers. After an SSL has been installed, the website still loads with an insec...
Getting a 'mailbox does not exist' message can be frustrating, we know. In most cases, you just need to give it about half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client are all availabl...
To find your public IPv4 and IPv6 address, you can visit IP Echo. You may need to provide us with the address(es) if you are having a connection or firewall issue, so that we can check the security and access logs.
All Black Owl hosting packages include 'Timeline Backups'. This system will backup your website files and database once a day. Please note that while we offer this, backups and schedules are not guaranteed. You may opt to take your own...
Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of an SSL (Secure Socket Layer). Even if your website doesn’t handle sensitive data, it’s a good idea to make sure your websi...
We'd be sorry to see you go! If there's anything we can do to help, or change your mind, please do create a ticket (or email support@blackowl.co.uk) and we'll be in contact with you right away.
To set up Email Forwarding, such as the email address automatically directs incoming messages to another desired email address. Make sure that you're logged into 'My Black Owl'. Select the hosting package that you want to apply the...
My Black Owl is a management platform available to website and email hosting customers at Black Owl. This portal enables customers to manage all aspects of their hosting account from DNS changes, to resetting email account passwords.
To gain access to these systems you must be registered for ‘My Black Owl’. For more information, please see here. Login to ‘My Black Owl‘. Navigate to the ‘Email’ section of the control panel. Click on ‘Email Accounts’ icon. Once you...
