My Black Owl is a management platform available to website and email hosting customers at Black Owl. This portal enables customers to manage all aspects of their hosting account from DNS changes, to resetting email account passwords.
Setting up Security Questions
- Log in to your account at My Black Owl.
- Once logged in, select ‘Account‘ at the top right corner of the screen which will produce a drop-down menu.
- On the menu under ‘Account‘, select ‘Security Details‘.
- On this page, you will be presented with a number of security features such as, changing your password, two factor authentication and security questions. To enable security questions, click on that option or scroll to that section on the page.
- Select your questions and complete your answers. Make sure you enter these accurately and try to select options that are not known by others, and not publicly known. Once you have finished entering your details, click on ‘Save Security Questions‘.
Please remember that these details may be used by Black Owl Support in order to verify your identity when requesting changes to your account.
Setting up Two Factor Authentication
Instructions will be provided on this soon, however we do recommend enabling this feature.
Support
If you have any problems or queries regarding the security features of My Black Owl, please feel free to send us an email to support@blackowl.co.uk.
