If you have recently amended your website, then you might need to ‘hard refresh’ your web browser to see the changes. The key combination to do that varies depending on your operating system (Windows/Mac) and web browser, the below guide s...
While our platform automatically takes timeline backups of your site every day, we recommend that you also maintain your own backups. Should anything go wrong, you can always rely on yourself! To work through this guide, you will also...
How do we keep our hosting environment secure?
To find your public IPv4 and IPv6 address, you can visit IP Echo. You may need to provide us with the address(es) if you are having a connection or firewall issue, so that we can check the security and access logs.
If you’re not sure what FTP is, we recommend reading this article first. If you are trying to connect to your hosting’s FTP server and not having much luck, you might be caught on the FTP security lock! First of all, check your FTP cr...
All Black Owl hosting packages include 'Timeline Backups'. This system will backup your website files and database once a day. Please note that while we offer this, backups and schedules are not guaranteed. You may opt to take your own...
My Black Owl is a management platform available to website and email hosting customers at Black Owl. This portal enables customers to manage all aspects of their hosting account from DNS changes, to resetting email account passwords.
What is a CDN? A CDN (Content Delivery Network) enables your website load quickly, wherever your users are across the globe. It includes a suite of speed-boosting tools and features that will accelerate your website. Every Black Owl Hosti...
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. You may want to view the most recent backups of your site. To do this: Log in to My Black Owl. Head to Timeline Backup...
Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, we have specifically tuned firewall rules and layers of protection to help keep WordPress sites....
