You will need an existing email account created on the server, through ‘My Black Owl’ or our support. Use the following settings to add the email account to your client: Username: {your full email address} Password: {your passwor...
Now that you have set up your brand new, fancy mailbox to send and receive emails from your very own domain – you probably want to add it to your phone! This guide will walk you through the necessary steps to add that mailbox to properly s...
If you have recently amended your website, then you might need to ‘hard refresh’ your web browser to see the changes. The key combination to do that varies depending on your operating system (Windows/Mac) and web browser, the below guide s...
Sometimes it can be useful to access your emails through your web browser using a feature called 'webmail'. We offer free webmail access for all mailboxes hosted by Black Owl.
While our platform automatically takes timeline backups of your site every day, we recommend that you also maintain your own backups. Should anything go wrong, you can always rely on yourself! To work through this guide, you will also...
What is a Cache? In computing, a cache is a hardware or software component that stores data so that future requests for that data can be served faster. In the case of websites, this is usually a copy of your website stored so that pages d...
How do we keep our hosting environment secure?
Sometimes, as a hosting administrator, you might need to login to a mailbox that you have on your hosting package without the credentials (username and password). Provided that you are set up correctly on My Black Owl with your hosting pac...
Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of an SSL (Secure Socket Layer). Even if your website doesn’t handle sensitive data, it’s a good idea to make sure your websi...
To find your public IPv4 and IPv6 address, you can visit IP Echo. You may need to provide us with the address(es) if you are having a connection or firewall issue, so that we can check the security and access logs.
