While you might have lots of friends that you just cannot wait to send emails to, we do have to keep the platform safe, secure and running smoothly. So that we can do that, there are some limits on each mailbox created at Black Owl hosting. This also prevents the use of accounts for ‘spamming’, which is strictly prohibited. These limits apply to mail sent from your email accounts (outbound).
EMAIL ACCOUNT LIMITS
The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP.
We impose a limit of 8,000 messages (new message/reply/forward) per e-mail address, per 24 hours.
We also apply the following limits of:
As an example, if you were to send 100 emails to 5 different e-mail addresses within a 24 hour period. We would count 100 messages, 500 total emails and 5 unique recipients.
WEB SERVER LIMITS
A limit of 500 messages per day is imposed on all e-mail sent by our web servers. E-mails sent by the web servers should be no larger than 5 MB in size. This applies to all messages sent via the PHP mail() function.
AUTORESPONDERS
An autoresponder only sends once every 8 hours per sender.
ZERO TOLERANCE SPAM POLICY
We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam. Our vendors’ systems monitor all outbound emails, and may block accounts found to exhibit spam-like characteristics.
Please note: The distributed nature of our network means email can leave through different servers at different times. As a result, you may see periods when you can send a greater number of messages than the limits mentioned above. However, this behaviour should not be relied upon and is not supported. If you do wish to send a larger number of e-mails than any of the limits mentioned above, we would recommend looking at a specialist marketing email platforms such as SendGrid, Mailgun, or Mailjet.
NEW MAILBOX LIMIT
When a new mailbox has been set up, the sending is limited to 50 messages per day, for 7 days. This is an anti-abuse rule to prevent new mailboxes being set up, and then immediately used to send out high volumes of spam email. This rule was put in place to protect and preserve the platform’s reputation, and stop spoofed mail being classed as spam by third parties.
