How do we keep our hosting environment secure?
Registrars (domain providers) may ‘lock’ domain names to prevent unauthorised changes from being made to the domain - often by accident. This is often referred to as 'Domain Locking' or 'Client Transfer Prohibited'. This status may be...
Here's how to set up your hosted email on an Android phone or tablet: Please note that there are a number of different versions of Android, so these instructions may vary slightly depending on your specific device and operating system....
All Black Owl hosting packages include 'Timeline Backups'. This system will backup your website files and database once a day. Please note that while we offer this, backups and schedules are not guaranteed. You may opt to take your own...
Using multimedia in your website can be massively useful to enhancing your content, supporting your message, and enabling visitors to access documents - such as PDF reports. How to upload media to your website Login to your websit...
Please note that if you have recently activated a Black Owl SSL certificate for your domain, it can take up to 30 minutes to be installed across our load balancers. After an SSL has been installed, the website still loads with an insec...
This guide will explain how to make products in your WooCommerce store (WordPress) either visible to the public, or hidden from the public.
To find your public IPv4 and IPv6 address, you can visit IP Echo. You may need to provide us with the address(es) if you are having a connection or firewall issue, so that we can check the security and access logs.
