If you’re not sure what FTP is, we recommend reading this article first. If you are trying to connect to your hosting’s FTP server and not having much luck, you might be caught on the FTP security lock! First of all, check your FTP cr...
If you're looking to manage your emails seamlessly through Outlook on your computer, this guide will help you set up your IMAP email account step by step.
If you have recently amended your website, then you might need to ‘hard refresh’ your web browser to see the changes. The key combination to do that varies depending on your operating system (Windows/Mac) and web browser, the below guide s...
While you might have lots of friends that you just cannot wait to send emails to, we do have to keep the platform safe, secure and running smoothly. So that we can do that, there are some limits on each mailbox created at Black Owl hosting...
Registrars (domain providers) may ‘lock’ domain names to prevent unauthorised changes from being made to the domain - often by accident. This is often referred to as 'Domain Locking' or 'Client Transfer Prohibited'. This status may be...
How do we keep our hosting environment secure?
To make changes to your website hosting, domain and (if utilised) email account(s), you will need to use ‘My Black Owl’.
It's often necessary to clear up old emails - which you might need to do in the Webmail interface online. This guide will help you with the process of clearing up messages and folders from your mailboxes hosted at Black Owl.
Sometimes, as a hosting administrator, you might need to login to a mailbox that you have on your hosting package without the credentials (username and password). Provided that you are set up correctly on My Black Owl with your hosting pac...
