Creating an Email Account

To gain access to these systems you must be registered for ‘My Black Owl’. For more information, please see here.

1. Login to ‘My Black Owl‘.
2. Navigate to the ‘Email’ section of the control panel.
3. Click on ‘Email Accounts’ icon.
   
4. Once you have navigated into this option, you will see all available options to create, modify or remove an email account.

Please note; after setting up a new email account, it can take up to 30 minutes for the account to become fully active and work. The reason for this is that the systems are all load-balanced. As a result, systems require the 30 minutes immediately after setting up to fully update all the servers to ensure it works properly and has full resilience. Once set up, there are no delays on sending and receiving emails – so please don’t worry about that.

Please note; if you are using external mail such as Office 365, G Suite or similar, these options will have no effect.