Getting a 'mailbox does not exist' message can be frustrating, we know. In most cases, you just need to give it about half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client are all availabl...
To gain access to these systems you must be registered for ‘My Black Owl’. For more information, please see here. Login to ‘My Black Owl‘. Navigate to the ‘Email’ section of the control panel. Click on ‘Email Accounts’ icon. Once you...
We'd be sorry to see you go! If there's anything we can do to help, or change your mind, please do create a ticket (or email support@blackowl.co.uk) and we'll be in contact with you right away.
All Black Owl hosting packages include 'Timeline Backups'. This system will backup your website files and database once a day. Please note that while we offer this, backups and schedules are not guaranteed. You may opt to take your own...
To find your public IPv4 and IPv6 address, you can visit IP Echo. You may need to provide us with the address(es) if you are having a connection or firewall issue, so that we can check the security and access logs.
Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, we have specifically tuned firewall rules and layers of protection to help keep WordPress sites....
To set up Email Forwarding, such as the email address automatically directs incoming messages to another desired email address. Make sure that you're logged into 'My Black Owl'. Select the hosting package that you want to apply the...
DKIM, DMARC, and SPF are key email security protocols that authenticate messages, combat spoofing, and ensure emails genuinely originate from their stated domains, bolstering trust and safety in digital communication.
The Error Establishing Database Connection error means that your wp-config.php file doesn’t contain valid database credentials. Edit your wp-config.php file and you'll see the database settings section: // ** MySQL settings - You c...
Find large folders in your mailbox
