Getting a 'mailbox does not exist' message can be frustrating, we know. In most cases, you just need to give it about half an hour.
Mailbox password changes, webmail access and sending/receiving email via a mail client are all available as soon as your mailbox has been created.
It can take up to 30 minutes for our MX (mail) servers to accept new email for your new mailbox. If you receive a “Mailbox does not exist” bounce back to a new mailbox within 30 minutes of its setup, this is nothing to worry about. These errors should clear as soon as our MX configuration updates automatically.
If you are still experiencing problems, please feel free to open a ticket with us. You can email our support desk on support@blackowl.co.uk.
