Sometimes you may need access to a shared mailbox, such as one for enquiries or sales, which can be shared among team members. This guide is for users on Microsoft 365 and covers how to add a shared mailbox in the new Outlook for Windows application.
Launch the new Outlook for Windows application on your device and ensure you're signed into your Microsoft 365 account.
Click on the Settings icon (gear) in the top-right corner of the application, then select Accounts from the dropdown menu.
In the Accounts settings page, locate the section labelled Shared Mailboxes, and click the Add Shared Mailbox button.
In the popup window, type the name or email address of the shared mailbox you want to add. If it doesn't appear automatically, select Search Directory to find it.
Once you see the correct shared mailbox listed, select it and click Add.
The shared mailbox will now appear in the folder pane on the left-hand side of Outlook. You can read, send, and manage emails from this mailbox as needed. Remember that when you send emails from this shared mailbox, they will appear as coming from the shared mailbox address.
If you're a Black Owl customer and require additional support, please raise a ticket with our support team. We’ll do our best to assist you. For users on non-Microsoft 365 services (e.g., Black Owl Hosting mail), this guide may not apply.
Last updated: 8 December 2024
